Service you can count on

 
 

The Guarantee:

 

  • We guarantee your solution will meet our high standards or it will be replaced by the same or comparable office product

 

Call Escalation/Technical Support:
  • Technicians have access to nationwide Technical Support Hotline

Customer Service Support:
  • Satisfaction Plus Program
  • Response Time 4hrs
  • Telephone diagnostics/customer call assistance
  • Designed to maximize uptime; not just response time

Parts/Supply Inventory & Distribution:
  • Nationwide parts availability
  • 30% of our inventory solves 85% of all problems
  • In-district inventory solves 97% of all problems
  • Emergency orders anywhere within 24 hours

Total Call Process:
  • Preventative maintenance
  • Repair and maintain
  • Retrofits and Firmware
  • Firmware Updates as they are released
  • No additional cost to you for retrofits
  • Protect original investment
rob.jpg
Service Technician Training:
  • Service procedures continually updated
  • Tenured Service Technicians with experience in Digital B&W, COLOUR MFP's and other office products
  • Technicians carry two-way communication, and have access to laptops
  • Product specific training
  • Geographically located

 
 
 

Copyright © 2014.

All Rights Reserved by Corporate Business Solutions (Canada) Inc.