- We guarantee your solution will meet our high standards or it will be replaced by the same or comparable office product
Call Escalation/Technical Support:
- Technicians have access to nationwide Technical Support Hotline
Customer Service Support:
- Satisfaction Plus Program
- Response Time 4hrs
- Telephone diagnostics/customer call assistance
- Designed to maximize uptime; not just response time
Parts/Supply Inventory & Distribution:
- Nationwide parts availability
- 30% of our inventory solves 85% of all problems
- In-district inventory solves 97% of all problems
- Emergency orders anywhere within 24 hours
Total Call Process:
- Preventative maintenance
- Repair and maintain
- Retrofits and Firmware
- Firmware Updates as they are released
- No additional cost to you for retrofits
- Protect original investment
Service Technician Training:
- Service procedures continually updated
- Tenured Service Technicians with experience in Digital B&W, COLOUR MFP's and other office products
- Technicians carry two-way communication, and have access to laptops
- Product specific training
- Geographically located
