The fast way to address and fix common issues.
- Most issues are resolved within 20 minutes or less.
- Remote sessions lasting more than 30 minutes (or at your discretion) will be escalated to requiring a network technician visit your location in person.
- All charges from the Remote Support Session will be credited towards the onsite visit.
Simple Requirements to begin a session:
- Internet Explorer, Firefox, Google Chrome or Safari connection
- No Software Installation necessary
- Safe & Secure encrypted Connection
- Works behind your firewall to keep you protected
Common Issues that can be resolved remotely :
- Driver Updates & Setup
- Website navigation
- Scanning Issues
- Printer Settings
- User Administration
- Assistance with Freeware Installation
- Minor Desktop Issues