- No 1-800 #s
- No Call Centres
- All Local Support
- Satisfaction Plus Program
- Maximum 4 Hour Response Time
- Response/Repair Average for 2021 is 1.04 Hours
- Telephone diagnostics/customer call assistance
- Designed to maximize uptime and minimize downtime; not just response time
- In-Stock Local Parts and Supplies
- 30% of our inventory solves 85% of all problems
- In-district inventory solves 97% of all problems
- Emergency orders anywhere within 24 hours
- Preventative maintenance
- Proactive rather than Reactive
- Retrofits and Firmware
- Firmware Updates as they are released
- No additional cost to you for retrofits
- Protect original investment
- Service procedures continually updated
- Tenured Service Technicians with experience in Digital B&W, COLOUR MFP’s and other office product
- Product specific training
- Geographically located for maximum efficiency
